The Trillion dollar industry
At the time of writing, the Waikato DHB cyber-attack is ongoing. The government is refusing to pay the ransom as a point of principle, and it looks like every possible tool at their disposal is being used to try to recover the situation.
Should they just pay the ransom? Or should the government go further and make it illegal to pay ransoms in New Zealand? That’s the question that Minister Kris Faafoi is having to assess at the moment. DHB attack: Why Justice Minister Kris Faafoi won’t make it illegal to pay a cyber-ransom – NZ Herald
Cyber crime is big business. We’ve called it organised crime in previous articles and we’re happy to stick with that. These organisations recruit the best and brightest out of the top universities, and give them both the latest tools and time to wreak havoc. Their recruits are paid astronomical sums to work for them, overcoming any moral objections with immorally large pay checks. These paychecks are funded by the proceeds of previous hacks. Every time they are paid, their war chest is strengthened. For example, we recently saw the Colonial Pipeline in the eastern US get hacked for 75 bitcoins (just under US$4M) which went to a criminal group called ‘Darkside”.
So, will cutting off payments stop their attacks by removing the incentive?
These criminals are smart and highly motivated. They seem to have no conscience but plenty of greed. Waikato is not only the hospital being brought down – there was a huge wave of hospital attacks in the US in October, just a few months ago – Several hospitals targeted in new wave of ransomware attacks – CNNPolitics.
I don’t know how Waikato DHB got infected, but the rumour is that it was from phishing attacks onto machines that weren’t fully patched up to date. We don’t know if that is true, but it is a common attack vector. Once a hacker gets into a system, they often hold back and try to dig further looking for more vulnerabilities they can exploit. The more damage they can cause, the more ransom they can demand, so they will often use one vulnerability to find the next, and so on until they finally have enough to bring the house down.
Security is all about layers. There is NO way to prevent attacks, and it is impossible to guarantee that any system is invulnerable. We saw that with the recent Hafnium attack where a vulnerability was exploited before patches were available to block it. But the more layers of security, the harder you make it, and you reduce the scope of any harm.
Today, even if you have the best backups and can recover the system, the hackers then threaten to release the data you hold to media or competitors. In the case of the Waikato DHB, it is being reported that personal data is being released to media by the hackers to increase pressure, even as they fail to stand their systems up.
As to paying the ransom, I suspect your perspective changes when your business, your job or livelihood is threatened. Not an easy decision and hopefully one we can avoid by being paranoid.
The best solution we can recommend is to check your cyber insurance and to apply the best security you can reasonably afford, which should be more than you had last year. Expect it to be more again next year as new tools and new threats emerge. Consider managed security solutions like our KARE Plans.
We don’t know where this will end, or if it will end, but let’s hope so. It is such a drain on our resources and holds us back from investing in tools that make us more productive.
When Geopolitical Conflict Becomes Your IT Problem
Lessons from the Stryker Cyberattack A global medical technology company. 56,000 employees. Operations in 60 countries. And in March 2026, systems wiped across every one of them — not because of a data breach or ransomware, but because of a school bombing in Iran....
When AI Becomes the Attack Tool
What the Mexico Government Breach Means for Your Business A cyberattack that unfolded over December 2025 and January 2026 has changed how security professionals think about AI . New Zealand business leaders should take note. A single attacker jailbroke Anthropic's...
A Revolution in Copilot: Adding “Tasks” goes from AI Answers to AI Action
From AI Answers to AI Action For the past year, Microsoft Copilot has helped people draft emails, summarise meetings, and analyse documents. Now Microsoft is taking the next big step with Copilot Tasks. This is a new capability that moves Copilot beyond...
How Small Businesses in New Zealand Are Using AI — And What’s Holding Them Back
Artificial intelligence has moved from buzzword to business reality for New Zealand organisations, but the picture is more complicated than the headline numbers suggest. While adoption figures look impressive on paper, a sharper divide is emerging between businesses...
Your Phone Is a Target
Why Mobile Security Can't Be an Afterthought Think about everything on your smartphone or tablet right now: your email, your banking app, Microsoft 365, client communications, multifactor authentication codes, and a direct line into your company's cloud systems. Now...
10 Windows Shortcuts That Will Save Your Team Hours
Most people learn a handful of keyboard shortcuts early in their careers and stick with them forever. Ctrl+C, Ctrl+V, maybe Alt+Tab if they're feeling adventurous. But Windows has quietly accumulated a powerful set of shortcuts that most business users have never...
5 Microsoft 365 Features That Solve Real Business Problems (No AI Required)
Since October 2025, Microsoft has rolled out more than 1,100 features across Microsoft 365, Security, Copilot, and SharePoint. It's hard to keep up! While much of the attention focuses on AI capabilities, some of the most practical improvements are the foundational...
Webinar Replay: Decoding SMB1001. Understanding Your Cybersecurity Maturity
Cybersecurity certification doesn't have to be complex or overwhelming. Understanding SMB1001: What is SMB1001 and why it was created specifically for organisations like yours The five certification levels (Bronze to Diamond) and what each means for your organisation...
Empowering Craigs Investment Partners with Microsoft 365 Copilot
Accelerating AI Adoption Across a Nationwide Network When Craigs Investment Partners embarked on their AI journey, they weren’t simply looking for a training provider. They were looking for a partner who understood the pace, precision, and care required in a highly...
5 Ways AI Can Transform Your Annual Budget Planning Process
How New Zealand businesses are using AI to build smarter, faster budgets in 2026 March marks budget season for most New Zealand businesses. Finance managers face the familiar challenge: predicting next year's needs with this year's information while wrestling with...