[et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
Regardless of whether your IT provider is your in-house IT team or a trusted business provider, do you have the right relationship with them?<\/strong><\/p>\n The right IT provider will ask “WHY” long before they ask “WHAT” and will be focused on proactively adding value to your practice.<\/strong><\/p>\n <\/strong><\/p>\n <\/strong><\/p>\n We realise that no one wants to buy IT – for most of us, it is a grudging investment that we make because we have a problem that we need to solve.\u00a0 The role of a good IT provider is to take your business problems and (hopefully) solve them<\/strong> in the best possible way.<\/p>\n Being focused on the business problem and not the technical issue is an important difference and not as common as you might think.<\/p>\n For example, for one client, they had a problem printing invoices right at a critical time.\u00a0\u00a0 While it was tempting to diagnose and fix the technical problem, the right answer was to immediately solve the business problem and get invoices flowing again – and that simply meant redirecting the finance team to go through another printer first.\u00a0 While it was a little inconvenient,\u00a0 the organisation could keep working and we had time to work out and solve the technical problem without the pressure that would have existed otherwise.<\/p>\n This is a very basic example,\u00a0 it is one that illustrates how IT providers need to focus on the business\u00a0(or user)\u00a0problem first, not the machinery.<\/strong><\/p>\n In other examples, we\u2019ve seen customers who have been proposed a new server, when what they needed, and was more effective, was a cloud solution \u2013 saving them thousands.\u00a0\u00a0 Too frequently, we\u2019ve seen customers being sold more storage when all they needed was a tidy up.<\/strong><\/p>\n Even worse,\u00a0 we’ve seen cases where IT re-sellers sold the same thing regardless of the question – is the IT person recommending that solution because they get a free\u00a0XBox\u00a0with it, or is it the right solution for you?\u00a0\u00a0 Are they recommending a solution that fits your needs?<\/strong>\u00a0We saw one case of a small 14 user law firm that was recommended a $50,000 solution when hybrid cloud\u00a0was a better fit.<\/p>\n <\/p>\n <\/p>\n Whether a small job\u00a0like \u201cdelete this user\u201d (Why? Because they\u2019ve gone on maternity leave – Oh perhaps we should just disable them then? ) to big jobs like \u201cmove me to the cloud!\u201d (Why? Let\u2019s talk about all the options and find the one that fits you best)<\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Regardless of whether your IT provider is your in-house IT team or a trusted business provider, do you have the right relationship with them? The right IT provider will ask “WHY” long before they ask “WHAT” and will be focused on proactively adding value to your practice. They need to be focused on the right […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[9],"tags":[],"class_list":["post-8713","post","type-post","status-publish","format-standard","hentry","category-legal-firms"],"_links":{"self":[{"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=\/wp\/v2\/posts\/8713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8713"}],"version-history":[{"count":0,"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=\/wp\/v2\/posts\/8713\/revisions"}],"wp:attachment":[{"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}They need to be focused on the right things<\/h2>\n
Your IT provider should always ask ‘Why?’<\/h2>\n
Their first step should always be to understand your practice and the needs of your partnership.<\/strong><\/h4>\n