{"id":4906,"date":"2020-08-21T12:58:40","date_gmt":"2020-08-21T00:58:40","guid":{"rendered":"https:\/\/kinetics.co.nz\/?p=4906"},"modified":"2020-08-21T12:58:40","modified_gmt":"2020-08-21T00:58:40","slug":"automating-our-own-business-processes-with-microsoft-365","status":"publish","type":"post","link":"https:\/\/new.kinetics.co.nz\/?p=4906","title":{"rendered":"Automating our own business processes with Microsoft 365"},"content":{"rendered":"

[et_pb_section fb_built="1" admin_label="section" _builder_version="4.16" global_colors_info="{}" theme_builder_area="post_content"][et_pb_row column_structure="1_4,3_4" admin_label="row" _builder_version="4.16" background_size="initial" background_position="top_left" background_repeat="repeat" global_colors_info="{}" theme_builder_area="post_content"][et_pb_column type="1_4" _builder_version="4.16" custom_padding="|||" global_colors_info="{}" custom_padding__hover="|||" theme_builder_area="post_content"][et_pb_image src="https:\/\/new.kinetics.co.nz\/wp-content\/uploads\/2021\/02\/FSPA1.png" title_text="FSPA1" show_in_lightbox="on" align="center" _builder_version="4.16" _module_preset="default" global_colors_info="{}" theme_builder_area="post_content"][\/et_pb_image][\/et_pb_column][et_pb_column type="3_4" _builder_version="4.16" custom_padding="|||" global_colors_info="{}" custom_padding__hover="|||" theme_builder_area="post_content"][et_pb_text _builder_version="4.16" _module_preset="default" global_colors_info="{}" theme_builder_area="post_content"]<\/p>\n

Normally\u00a0our case studies reflect work we\u2019ve done with clients. This time we wanted to share how we\u2019ve used our own services through lockdown to automate a key business process.<\/p>\n

One of the challenges we\u2019ve always had is that it can be really hard to know how long a job will take. That makes it difficult to schedule the next job in any given day for any of our field team, and to be on time. Typically our engineer is so focused on what is in front of them that they lose track of time and don\u2019t remember to call ahead if they are delayed.<\/p>\n

This has been a perennial problem for us, and we used to solve it with a person in the office who spent a lot of time each day trying to keep everyone on track.<\/span><\/strong><\/p>\n

Using our\u00a0<\/span>\u2018unblock a business process\u2019 service,<\/a>\u00a0<\/span>and the power of Microsoft 365, we\u2019ve automated the process.<\/p>\n

Now Teams automatically pops up a prompt in the engineer\u2019s screen half an hour before their time commitment is due to finish and simply asks them if they are likely to get done on time. If the answer is no, then it sends a notice to our co-ordinators and they can reschedule the next job.<\/p>\n

The engineer can keep focused on what they are doing and we can provide the best service we can for our clients!<\/p>\n

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TEAMS, POWERAPPS, POWER AUTOMATE AND OUTLOOK WORKING SEAMLESSLY TOGETHER<\/span><\/h2>\n

[\/et_pb_text][et_pb_image src="https:\/\/new.kinetics.co.nz\/wp-content\/uploads\/2021\/02\/FSPA0.png" title_text="FSPA0" show_in_lightbox="on" align="center" _builder_version="4.16" _module_preset="default" global_colors_info="{}" theme_builder_area="post_content"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Normally\u00a0our case studies reflect work we\u2019ve done with clients. This time we wanted to share how we\u2019ve used our own services through lockdown to automate a key business process. One of the challenges we\u2019ve always had is that it can be really hard to know how long a job will take. That makes it difficult […]<\/p>\n","protected":false},"author":5,"featured_media":6052,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\"\"<\/a>Normally\u00a0our case studies reflect work we\u2019ve done with clients. This time we wanted to share how we\u2019ve used our own services through lockdown to automate a key business process.\n\nOne of the challenges we\u2019ve always had is that it can be really hard to know how long a job will take. That makes it difficult to schedule the next job in any given day for any of our field team, and to be on time. Typically our engineer is so focused on what is in front of them that they lose track of time and don\u2019t remember to call ahead if they are delayed.\n\n[wow_colorme]This has been a perennial problem for us, and we used to solve it with a person in the office who spent a lot of time each day trying to keep everyone on track.[\/wow_colorme]<\/strong>\n\nUsing our \u2018unblock a business process\u2019 service,<\/a> and the power of Microsoft 365, we\u2019ve automated the process.\n\nNow Teams automatically pops up a prompt in the engineer\u2019s screen half an hour before their time commitment is due to finish and simply asks them if they are likely to get done on time. If the answer is no, then it sends a notice to our co-ordinators and they can reschedule the next job.\n\nThe engineer can keep focused on what they are doing and we can provide the best service we can for our clients!\n\n[header2 text=\"Teams, PowerApps, PowerFlow and Outlook working seamlessly together\" align=\"left\" color=\"#3ec940\"<\/span>\u00a0margintop=\"\"]\n\n \n\n\"\"<\/a>\n\n\"\"<\/a>\n\n\"\"<\/a>\n\n ","_et_gb_content_width":"","footnotes":""},"categories":[3,4],"tags":[],"class_list":["post-4906","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-news"],"_links":{"self":[{"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=\/wp\/v2\/posts\/4906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4906"}],"version-history":[{"count":0,"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=\/wp\/v2\/posts\/4906\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=\/"}],"wp:attachment":[{"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4906"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4906"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.kinetics.co.nz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}